We have “Response” in our name for a reason. That’s what David Wright counted on after he got an emergency call about water spreading through the Ronald McDonald House in Minneapolis.
“It was late on a Friday afternoon, and I got the call about a break in a fire sprinkler line at the house,” says Wright, who serves on the board of directors for Ronald McDonald House and the committee in charge of facility management. As a real estate executive at U.S. Bank with years of experience in property management, Wright knew of Clean Response for at least a decade. He had never experienced their services first-hand — until now.
“It dawned on me to tell the staff to call Clean Response. I said that they have a 24/7 line, and I knew they would get to the house quickly,” he recalls. “They clearly stood out as a group most trusted for this type of situation.”
We didn’t disappoint. Our manager got the call immediately and dispatched our crew to the site. We found water damage on three floors, and at that time developed an initial estimate for drying and cleaning the spaces. With staff approval, we brought in equipment and started our work immediately.
“There were two things we absolutely needed that they delivered on…” Wright says.
“…getting there as quickly as possible and doing everything they could to salvage as much as they could. The other thing we needed was to create chemistry with the staff so they could work together on what needed to be done due to the nature of the house. I was on site for several days, and the collaboration was very strong. We never questioned their recommendations.”
Wright credits Clean Response with preserving areas of the house that would have had more damage without their timing and expertise. Communication with the insurance adjuster was seamless for this phase of work. Just as importantly, the cleanliness and organization of the crew supported a discrete process in this residential area. “I don’t think the neighbors even knew that anything had happened here,” Wright says.
Although the house had to be shut down during cleaning and restoration, the fast response and coordination with Clean Response helped the Ronald McDonald House begin to serve families of ill children again as quickly as possible. “You never want this to happen again, but I know the staff wouldn’t hesitate to call Clean Response. I had in my mind exactly what to expect, and they performed just as I thought they would,” Wright says.